Terms and Conditions for Notting Hill Man And Van

These Terms and Conditions set out the basis on which Notting Hill Man And Van provides removal, delivery, loading, unloading, and related transport services within the UK. By making a booking, the customer agrees to these terms and confirms that they have read and understood them. These terms are designed to be fair, practical, and clear, and they apply to all standard and specialist man and van services arranged with us, whether the move is small, medium, or part of a larger relocation.

The phrase “customer” means the person or business making the booking, including anyone acting on their behalf. The phrase “services” means the collection, carriage, loading, unloading, waiting time, and any additional handling agreed in advance. These terms are intended to support a smooth service and reduce misunderstandings. They do not affect any rights that cannot legally be excluded under UK law.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any part of these terms is found to be unenforceable, the remaining sections will continue to apply. Headings are included for convenience only and do not alter the meaning of the clauses.

1. Booking Process

A booking for Notting Hill Man And Van is formed when the customer accepts a quotation and we confirm availability. A quotation may be based on information provided by the customer, including access details, property type, item volume, parking conditions, and any special handling requirements. Customers must ensure that all information supplied is accurate and complete. If the actual job differs from the details provided, the price, timing, vehicle size, or staffing may need to be adjusted.

Bookings may be made for a fixed date and time window or as a flexible service subject to availability. Any time estimate provided is approximate unless explicitly agreed as a guaranteed slot. Our team may need to make reasonable scheduling changes where traffic, weather, access restrictions, or earlier delays affect the day. We will make reasonable efforts to keep the customer informed if changes arise.

The customer is responsible for ensuring that the goods to be moved are ready at the agreed time. This includes packing, dismantling where required, securing fragile items, and ensuring that all items intended for transport are clearly identified. Unless agreed otherwise in writing, our role is limited to the items stated at booking and any reasonable related handling. We may refuse to move items that are unsafe, prohibited, unlawfully held, or unsuitable for transport in the available vehicle.

2. Payments and Charges

All charges will be stated clearly in the quotation or otherwise confirmed before the service begins. Prices may be calculated on an hourly basis, a fixed price, or a combination of both, depending on the nature of the job. If the customer requests additional work, if access conditions are more difficult than described, or if the volume of goods increases, extra charges may apply. Any material change will be explained where practical before the additional work is carried out.

Payment terms will be agreed at the time of booking. In many cases, payment is due on completion of the service, although deposits or part payments may be requested for larger jobs, specialist moves, or advance reservations. Accepted payment methods may vary and will be confirmed at booking. If an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in reasonable recovery costs, interest where permitted by law, and suspension of future bookings.

Parking charges, congestion-related costs, tolls, ferry charges, storage fees, disposal fees, and other third-party costs are not included unless specifically stated. Where our team must wait due to access delays, building restrictions, missing keys, or customer lateness, waiting time may be charged at the applicable rate. We aim to be transparent about all costs. The customer should review the quotation carefully and raise any query before confirming the booking.

3. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking, but notice should be given as early as possible. For standard bookings, cancellations made with sufficient notice may not attract a fee; however, a late cancellation charge may apply if we have already reserved staff, a vehicle, or a time slot that cannot be reallocated. If a deposit has been paid, it may be retained in part or in full to cover lost scheduling costs, subject to applicable law and the circumstances of the cancellation.

If the customer is not ready at the agreed time, is unable to provide access, or fails to attend the property or agreed collection point, we may treat the booking as cancelled by the customer and charge accordingly. We will usually try to wait or make reasonable contact, but we are not obliged to do so indefinitely. Any request to change the date, address, volume, or scope of work should be made promptly and may be accepted or declined depending on availability.

Where delays are caused by events outside our reasonable control, including severe weather, road closures, accidents, police instructions, or disruption to transport networks, we will take reasonable steps to minimise the impact. Such events may result in revised arrival times, partial performance, or, in rare cases, cancellation. We are not liable for inconvenience caused by circumstances beyond our control, but we will aim to act fairly and communicate as soon as reasonably possible.

4. Customer Responsibilities

The customer must ensure that the property and goods are available for collection, that access routes are safe, and that any necessary permissions have been obtained. This includes arranging parking where required, notifying building management if necessary, and making sure that lifts, stairways, and entrances can be used in a lawful and practical manner. If access is restricted, the customer should inform us before the service begins so that appropriate planning can take place.

The customer must also ensure that no hazardous, illegal, or restricted items are included in the load unless we have expressly agreed to carry them and it is lawful to do so. Such items may include, by way of example, flammable substances, chemicals, pressurised containers, live plants or animals, firearms, controlled drugs, and items contaminated with biological waste. The customer remains responsible for declaring any special risks or requirements that may affect safe handling.

If the customer asks our team to pack, disassemble, or reassemble items, the customer acknowledges that some goods may be fragile, already damaged, or unsuitable for repeated handling. We may decline to dismantle or move items that could be unsafe, structurally unsound, or likely to cause damage. The customer should take reasonable steps to protect irreplaceable or high-value items by arranging specialist packing, insurance, or additional care as needed.

5. Liability and Limitations

We will provide our services with reasonable skill and care. If loss or damage occurs because of our proven negligence, we may be liable to the extent permitted by law. However, our liability is limited in several important respects. We are not responsible for damage caused by pre-existing faults, poor packaging, defective items, hidden weaknesses, normal wear and tear, or the inherent condition of the goods being moved. Customers are encouraged to inspect items before and after the service where practical.

Where the customer or a third party assists with lifting, carrying, loading, or unloading, we are not responsible for damage or injury arising from that assistance unless caused directly by our negligence. Similarly, we are not liable for loss arising from inaccurate information supplied by the customer, including wrong item counts, incorrect addresses, inadequate access details, or failure to disclose special handling requirements. The customer should ensure that the inventory and instructions are correct before the job starts.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from a booking shall not exceed the amount paid for the specific service giving rise to the claim, unless a higher level of liability has been agreed in writing. This limitation is intended to be reasonable and proportionate.

6. Insurance and Claims

We maintain insurance cover appropriate to the nature of our operations, but insurance is not a substitute for proper packing, accurate booking information, and reasonable customer care. Customers should consider whether additional cover is required for valuable, antique, fragile, or sentimental goods. Certain items may be excluded from standard cover depending on their nature, value, or condition, and the customer may need to make separate arrangements for those items.

Any claim for loss or damage should be reported as soon as reasonably possible after the service and in any event within a reasonable time. The customer should keep the affected item, packaging, and any relevant evidence available for inspection. We may require photographs, proof of value, a description of the circumstances, and other supporting information. Failure to give timely notice may affect our ability to investigate and may reduce or prevent recovery where permitted by law.

We may choose to repair, replace, compensate, or otherwise resolve a valid claim in a manner that is fair and commercially reasonable. Any assessment of value will take account of age, condition, depreciation, and evidence of purchase where applicable. No claim will be admitted for purely indirect or consequential loss, including loss of earnings, missed appointments, emotional distress, or business interruption, except where such exclusion is unlawful.

7. Waste Regulations and Disposal

If the service includes disposal, removal of unwanted items, or clearing of waste, the customer agrees that all materials must be lawfully classed and accurately described. We operate in accordance with UK waste regulations and will only transport, handle, or dispose of waste where it is lawful to do so. The customer must not present prohibited waste as ordinary household or commercial waste. Where necessary, we may refuse items that are hazardous, contaminated, or require specialist treatment.

The customer is responsible for declaring whether items are reusable, recyclable, or waste. If the service involves transport to a licensed facility, transfer station, or recycling point, the customer must cooperate with any required documentation or declarations. We may request evidence of the source of waste, the type of material, or confirmation that the items are not unlawfully dumped, fly-tipped, or subject to other restrictions. Any failure to provide truthful information may result in cancellation and possible reporting to the relevant authorities where required by law.

When we remove waste, ownership is assumed to pass only if this has been agreed and is lawful. The customer should not include confidential documents, sensitive materials, or items of potential value in waste unless they intend to discard them. Our team may, at its discretion, separate reusable items from waste where appropriate, but we are under no obligation to sort, process, or salvage materials unless this has been expressly agreed. Any disposal fee, licensing cost, or third-party charge will be added where applicable.

8. Conduct, Safety, and Site Conditions

The customer must ensure a safe working environment for our team. We may suspend work if we reasonably believe that conditions are unsafe, unlawful, abusive, or likely to cause injury or damage. This includes unsafe stairs, weak flooring, obstructed access, aggressive behaviour, exposed wiring, uncontrolled animals, or other foreseeable hazards. Our team may refuse to continue where safe movement cannot be achieved without unreasonable risk.

Our staff will act professionally and courteously, and the customer is expected to do the same. Abuse, threats, harassment, discriminatory behaviour, or interference with safe working practices will not be tolerated. If a booking is terminated due to unsafe or unacceptable conduct by the customer or anyone on site, we may charge for time already spent, travel undertaken, and any other reasonable costs incurred.

We are entitled to take reasonable steps to protect the vehicle, the goods, and our team. This may include choosing the safest loading order, restricting the number of items handled at one time, or postponing part of the work until suitable conditions are available. Any instructions from the customer that conflict with safety or legal obligations may be refused without liability.

9. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction, although we may also rely on any other lawful process available to resolve a dispute. If the customer is located elsewhere in the UK, the applicable mandatory consumer protections of that jurisdiction will still be respected where required by law.

Before starting formal proceedings, both parties should seek to resolve any dispute in good faith. If a concern arises, the customer should provide the relevant details so that the matter can be reviewed fairly. Many issues can be resolved through discussion, clarification, correction of factual errors, or a proportionate adjustment where appropriate. Any claim should be based on evidence and presented within a reasonable time.

These terms form the entire agreement between the customer and Notting Hill Man And Van in relation to the booking, except for any express written variation agreed by both parties. No waiver of a breach shall be treated as a waiver of any later breach. By proceeding with a booking, the customer confirms that they accept these terms, understand the nature of the service, and agree to comply with the obligations set out above.