Notting Hill Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Notting Hill Man and Van provides removal, transport and related services. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or purchases the services.
Company means Notting Hill Man and Van.
Services means any removal, transport, packing, loading, unloading, storage-related assistance or other work carried out by the Company for the Customer.
Vehicle means any van or other vehicle used by the Company to carry out the Services.
Goods means any items, belongings, furniture, boxes or other property handled, transported or stored by the Company on the Customer's behalf.
Contract means the legally binding agreement between the Customer and the Company for the supply of Services, formed in accordance with these Terms and Conditions.
2. Service Description and Scope
The Company provides man and van services including domestic and commercial moves, small to medium removals, local deliveries, and related loading and unloading assistance. The specific scope of each job, including collection and delivery addresses, number of vehicles, number of operatives and any additional services, will be agreed at the time of booking.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, installation of fixtures or fittings, or any work requiring specialist skills or qualifications.
3. Booking Process
The Customer may request a quote by providing accurate details of the required Services, including addresses, dates, access conditions, parking arrangements, the nature and approximate volume of Goods, and any special handling requirements.
Any quotation provided by the Company is based on the information supplied by the Customer and is not binding if that information is incomplete, inaccurate or subsequently changed.
A booking is only confirmed when the Company has accepted the Customer's request, agreed the date and time, and, where required, received any requested deposit. The Company reserves the right to refuse any booking at its discretion.
The Customer is responsible for ensuring that all details on the booking confirmation are correct and must promptly notify the Company of any errors or changes.
4. Access, Parking and Customer Responsibilities
The Customer must ensure suitable access for the Vehicle at both collection and delivery locations. This includes confirming any restrictions on vehicle size, height, parking, loading bays, or time-limited access.
The Customer is responsible for arranging and paying for any required parking permits or permissions. Any parking charges, penalty charge notices, fines or similar costs incurred due to insufficient or improper parking arrangements may be added to the Customer's final invoice.
The Customer must ensure that the premises are safe for the Company's staff to work in and around, and must inform the Company in advance of any health and safety risks, hazards, or unusual access issues such as narrow staircases, low ceilings, or long carrying distances.
The Customer must be present, or have a nominated representative present, at collection and delivery to supervise, provide instructions, and sign any required documentation, unless otherwise agreed.
5. Packing and Preparation of Goods
Unless otherwise agreed, the Customer is responsible for packing all Goods safely and adequately for transport. This includes using suitable boxes and materials, securing fragile items, and ensuring that containers are robust and properly sealed.
The Company may refuse to transport any item that is not properly packed, appears unsafe to move, or is at risk of causing damage to other Goods, the Vehicle, or the property.
The Customer must empty wardrobes, drawers and appliances unless the Company has specifically agreed that certain items may remain filled. The Customer must defrost and drain appliances such as refrigerators, freezers and washing machines before collection.
6. Prohibited and Restricted Items
The Company will not carry hazardous, illegal or unsafe items. Prohibited items include but are not limited to explosives, flammable liquids, gas cylinders, firearms, ammunition, drugs, stolen goods, live animals, perishable foods, and any item which may be illegal to possess or transport.
The Customer must not include in the Goods any items of exceptional value such as money, jewellery, precious metals, watches, deeds, securities, or important documents unless expressly agreed in writing. These items should be carried personally by the Customer.
If prohibited or restricted items are discovered, the Company may refuse to transport them, may require their immediate removal, and may terminate the Services without refund if this results in breach of legal or safety obligations.
7. Pricing, Quotes and Additional Charges
Prices may be based on hourly rates, fixed quotes, or a combination, as confirmed at the time of booking. All prices are given in UK currency and may be subject to applicable taxes.
If the actual work required differs from that described at the time of quotation or booking, the Company may adjust the price accordingly. This includes, without limitation, where there are additional items, unexpected access difficulties, waiting times, or extra journeys.
The Company may charge for waiting time caused by delays outside its control, including delayed access to the premises, incomplete packing, or delays in obtaining keys. Waiting time is typically charged at the agreed hourly rate.
8. Payment Terms
Unless otherwise agreed, the Customer must pay any requested deposit at the time of booking and the balance either before or on completion of the Services.
The Company may require full payment in advance for certain bookings, including long distance jobs, high value moves, or work undertaken outside normal hours.
Payment methods accepted will be indicated by the Company. All payments must be made in cleared funds. If payment is not received when due, the Company may suspend or refuse to provide the Services.
Where payment is made after completion of the Services, the Company may charge interest on overdue sums at the statutory rate and may recover any reasonable costs of recovery.
9. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. The applicable cancellation charges will depend on the notice period provided.
If the Customer cancels more than a specified number of days before the booked date, any deposit may be refunded or transferred at the Company's discretion. If cancellation occurs closer to the booked date, some or all of the deposit may be retained to cover costs and loss of bookings.
Where the Customer changes the date, time or scope of the Services, the Company will use reasonable efforts to accommodate those changes but cannot guarantee availability. Changes may result in revised pricing.
If the Company has to cancel or significantly alter the booking due to circumstances within its control, it will offer an alternative date or a refund of any deposit paid. The Company will not be liable for any indirect or consequential loss arising from such cancellation.
10. Customer Conduct and Cooperation
The Customer must treat the Company's staff with courtesy and respect and must not engage in abusive, threatening or discriminatory behaviour. The Company may terminate the Services without refund if staff are subjected to such behaviour.
The Customer must provide clear instructions as to which Goods are to be moved, the correct addresses, and any items requiring special care. The Company is not responsible for moving items that are left behind due to unclear or incomplete instructions.
11. Liability for Loss and Damage
The Company will take reasonable care when handling, loading, transporting and unloading Goods. However, the Company’s liability is subject to the limitations set out in this clause.
The Company is not liable for loss or damage where this arises from the Customer's failure to pack items properly, inherent defects in the Goods, normal wear and tear, atmospheric or climatic conditions, fair deterioration, or pre-existing damage.
The Company is not liable for damage to furniture or property that occurs while moving items through tight spaces, staircases, doorways or other restricted areas where the Customer has requested or agreed that the Company attempt the move despite the risk.
The Company is not liable for loss or damage to items of exceptional or sentimental value that have not been declared and expressly accepted in writing by the Company.
In all cases, the Company’s total liability for loss of or damage to Goods, property or other loss arising from a single incident or series of connected incidents shall be limited to a reasonable amount proportionate to the value of the Services and the Goods, subject to any applicable mandatory legal rights.
12. Reporting Loss or Damage
The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to the Company in writing within a reasonable period.
If the Customer fails to report loss or damage within a reasonable period, it may be more difficult for the Company to investigate and resolve the issue, and this may affect any entitlement to compensation.
13. Exclusions of Liability
The Company will not be liable for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.
14. Waste, Disposal and Environmental Regulations
The Company operates in accordance with relevant UK waste and environmental regulations. It is not a general waste disposal contractor and does not remove household rubbish, building rubble, dangerous substances or fly-tipped material unless expressly agreed and appropriately licensed.
Where the Customer requests disposal of unwanted items, the Company will only remove items that can be lawfully transported and disposed of at an authorised facility. Additional charges may apply for disposal services, bulky items, or items subject to specific disposal requirements.
The Customer must not request the Company to dispose of items illegally or in a manner that breaches environmental or waste regulations. If the Customer does so, the Company may refuse the request and may terminate the Services without refund.
15. Delays and Events Beyond Control
The Company is not liable for delays or failure to perform the Services where this is due to events beyond its reasonable control, including adverse weather, traffic congestion, road closures, accidents, breakdowns, strikes, civil unrest, or acts of authorities.
If such an event occurs, the Company will take reasonable steps to minimise disruption and, where possible, reschedule the Services. Any additional costs arising as a result may, where reasonable, be passed on to the Customer.
16. Insurance
The Company maintains appropriate insurance cover in connection with its operations, subject to policy terms, conditions and exclusions. The Customer should consider arranging additional insurance for high value or fragile items that may not be fully covered under standard arrangements.
17. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible with full details of the issue. The Company will investigate and respond within a reasonable timeframe.
The Company aims to resolve complaints amicably. If a dispute cannot be resolved directly, the Customer may be entitled to seek independent advice or pursue their rights through the appropriate legal channels.
18. Amendments to these Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the date of booking will apply to that Contract. The Customer is encouraged to review the Terms and Conditions before confirming a new booking.
19. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and the Company are governed by the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.
20. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
The Customer may not assign or transfer their rights or obligations under any Contract without the Company’s prior written consent. The Company may assign or subcontract all or part of the Services provided that this does not reduce the level of service or protection for the Customer.
These Terms and Conditions, together with the booking confirmation and any specific written variations agreed, constitute the entire agreement between the Customer and the Company relating to the Services and supersede any prior understandings or representations, whether oral or written.
